Selected Work
Employee Loan Refinancing Experience
Re-designing an internal loan‑refinancing system grounded in discovery research, including shadowing, interviews, and workflow analysis.
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Hospital Discharge Support Tool
Validating an automated post-discharge survey system that reduced clinician burden and kept patients from falling through the cracks after leaving the hospital.
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AI‑Powered Document Tool
Understanding how employees expect to find and learn how to use an internal AI tool for summarizing documents.
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Destination Voice Bot
Evaluating a voice bot for drivers and uncovering what they needed next.
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